Delete your account
YatayatSewa Passenger · Operated by Nepal Leadership Technology Pvt. Ltd., Sindhuli, Nepal
In the app (fastest)
- Open YatayatSewa Passenger and sign in.
- Go to Profile and tap Delete account (under Sign Out).
- Enter your password and tap Delete. Your account is deleted at once.
If you have a ride booked or going, finish or cancel it first.
Without the app
If you can't open the app (for example you uninstalled it or forgot your password), send us a request:
- Email admin@sindhulibazar.com with the subject "Delete my account", or
- WhatsApp +977 9741667448.
Tell us your name and the phone number you signed up with. To make sure the request is really yours, we call or message that phone number before deleting. Your account is deleted within 7 days, and we tell you when it's done.
What is deleted
- Your name, phone number and password.
- This phone's registration for notifications.
- Your saved places and recent destinations — they are kept only on your phone and are removed when you delete in the app (uninstalling the app removes them too).
You can sign up again later with the same phone number; it will be a new, empty account.
What is kept
Records of rides you took — pickup and drop-off places, times, fares and how they were paid — are kept for accounting, safety and legal reasons, without your name or phone number, and are deleted or made anonymous as described in our Privacy Policy.
Drivers
Driver and delivery-rider accounts include payment records, so they are closed by the office: contact us at the email or WhatsApp number above.