Privacy Policy
YatayatSewa — the YatayatSewa Passenger and YatayatSewa Driver apps and related services · Operated by Nepal Leadership Technology Pvt. Ltd. · Effective 6 October 2026
This policy explains what information YatayatSewa, operated by Nepal Leadership Technology Pvt. Ltd. (Sindhuli, Nepal) — "we" — collects when you use our ride and delivery service, why we need it, who can see it, and the choices you have. We follow the applicable laws of Nepal. We do not sell your information and we do not show advertising.
1. Information we collect
Passengers
- Your name, mobile number and password (the password is stored only in scrambled, "hashed" form — nobody can read it).
- Pickup and drop-off places, the time of each ride, the fare and how you paid (cash or QR).
- Your location while you use the app, to set your pickup point and show nearby drivers.
- Ratings you give, and names you suggest for places on the map.
Drivers and delivery riders
- Your name, mobile number, email (if given), password (hashed) or Google sign-in, profile photo, date of birth, home address and an emergency contact.
- Vehicle details (type, model, plate, seats) and driving licence, registration and insurance details, with photos of those documents and of your citizenship card.
- Bank or wallet details, so we can pay you.
- Your location while you are online for work and during a ride or delivery — including the route you drive, which is used to work out the fare. If you allow background location, this continues while the app is in the background during an active job.
- Your rides, deliveries, cash collected, earnings, service fees and payments to and from the office.
Delivery customers
- For orders from SindhuliBazar shops: your name, phone number, delivery address and order details, so the order can be delivered.
From your phone
- A notification token, so we can send you ride and account notifications even when the app is closed.
2. How we use it
- To match passengers with drivers, show the driver on the map, and guide the ride from pickup to drop-off.
- To calculate fares — from road distance and time before booking, and from the route actually driven at the end — and to keep receipts.
- To check that drivers are who they say they are and are allowed to drive (documents and a phone call from our office) before they can take jobs.
- To pay drivers, record cash and service fees, and resolve questions or disputes.
- To keep the service safe: preventing fraud and misuse (for example limiting wrong password attempts), and investigating complaints.
- To send you notifications about your ride, delivery, account or payments.
- To improve the service, using totals and reports (for example busy hours) that don't single anyone out.
- To find better routes: we combine the GPS routes of many rides — without names — to spot local shortcuts the map doesn't know. Our office checks each one before it is ever suggested to drivers.
3. Who can see your information
- Your passenger or driver for that ride: the driver sees the passenger's name, phone number and pickup/drop-off; the passenger sees the driver's name, vehicle, plate number, rating and live location until the ride ends. The pickup code is shown only to the passenger.
- Delivery riders see the customer's name, phone number and address for the order they are delivering.
- Our office staff, who run the service, check drivers and handle payments and complaints.
- Companies that run parts of the service for us, only for that purpose: cloud servers and database (Railway), photo and document storage (Cloudflare), maps and Google sign-in (Google), notifications (Google Firebase), road routes (OpenRouteService — receives map points only, not your name), and our office website (Netlify). Some of these servers may be outside Nepal.
- Authorities, when the law requires it or to protect someone's safety.
4. Location
The apps ask for location permission. You can turn it off in your phone's settings, but then we can't set your pickup automatically (passengers) or give you jobs and measure trips (drivers). Drivers are only tracked while online for work or on a job — never while offline.
5. How long we keep it
We keep account information while your account is open. Ride, delivery and payment records are kept as long as needed for accounting, safety, disputes and the law, and are then deleted or made anonymous.
6. Keeping it safe
Information travels encrypted (HTTPS), passwords are hashed, documents are stored privately and opened only through short-lived links, only our office staff can see account details, and the changes they make are recorded. No system is perfectly secure; if we learn of a problem affecting you, we will tell you.
7. Your choices and rights
- See and correct your details in the app (Profile), or ask us.
- Ask for a copy of your information.
- Delete your account: in the YatayatSewa Passenger app go to Profile → Delete account, or ask us without the app — see /delete-account. Your name, phone number and password are deleted; records we must keep (rides and payments) stay without your name or phone number.
- Turn off notifications or location in your phone's settings at any time.
8. Children
Drivers must be 18 or older with a valid driving licence. Passengers under 18 should use the service only with a parent's or guardian's permission.
9. Changes to this policy
If we change this policy we will update the date above, and tell you in the app if the change is important.
10. Contact us
YatayatSewa — operated by Nepal Leadership Technology Pvt. Ltd.
Sindhuli, Nepal
Phone / WhatsApp: +977 9741667448
Email: admin@sindhulibazar.com
Website: sindhulibazar.com