Terms of Service

YatayatSewa — the YatayatSewa Passenger and YatayatSewa Driver apps · Operated by Nepal Leadership Technology Pvt. Ltd. · Effective 6 October 2026

These terms are an agreement between you and Nepal Leadership Technology Pvt. Ltd. (Sindhuli, Nepal), which operates YatayatSewa — "we". By creating an account or using the apps you agree to them. Please also read our Privacy Policy.

1. The service

YatayatSewa connects passengers with local drivers for rides (motorbike, auto rickshaw and car, shared or private) and delivers orders from SindhuliBazar shops. The apps let you book, track, complete and pay for rides, and let drivers find ride and delivery jobs.

2. Your account

Give your real name and your own mobile number, and keep your password private. You are responsible for what happens on your account.
After several wrong passwords, logging in is paused for a short time to protect your account.
One account per person. We may suspend or close accounts that break these terms or are used for fraud.

3. Drivers and delivery riders

You must be 18 or older and hold a valid driving licence, vehicle registration and insurance for the vehicle you use, and keep them valid.
Our office checks your documents and calls you to confirm your phone number before approving your account. You can't go online or take jobs until approved, and approval can be withdrawn.
You are responsible for your vehicle, safe driving, following traffic law and treating passengers and customers with respect.
Rides: you collect the fare from the passenger and pay YatayatSewa a service fee — a percentage of each fare, shown in the app — by the deadline shown (normally weekly).
Deliveries: cash you collect from customers belongs to YatayatSewa and the shops, and must be handed in by the deadline shown (normally daily). Delivery pay is paid to you by the office.
If a payment is overdue, your account is paused for new jobs until you pay. Jobs already in hand can be finished. Payments are confirmed by the office; a payment marked "not received" is owed again.
Your location is recorded while you are online and during jobs, as described in the Privacy Policy, and the route you drive is used to calculate fares.

4. Fares and payment (passengers)

Before you book, the app shows an estimated fare based on the road distance, expected time and the current fare rules (for example night rates or rough-road areas).
The final fare is calculated from the route actually driven and the time taken, under the same rules you were shown when booking. It can differ from the estimate if the route or stops change. If a ride ends at the booked drop-off, the distance charged is never less than the planned road distance.
You pay the driver in cash or by QR at the end of the ride. Please check the fare in the app before paying.
You give the driver your pickup code at the start of the ride — only share it with your driver, in person.

5. Cancelling

Passengers can cancel before the ride starts. Drivers can cancel before the ride starts if they cannot reach you.
Repeated cancellations, no-shows or misuse may lead to the account being suspended.

6. Behaviour

Treat everyone with respect. No violence, threats, harassment or discrimination.
Don't carry illegal or dangerous goods, and don't use the service for anything unlawful.
Don't misuse the apps — for example fake bookings, false GPS, or trying to get around fares or fees.

7. Lost items, complaints and safety

Contact us as soon as possible about lost items, a problem with a ride or delivery, or a fare question. In an emergency, call the police (100) or an ambulance (102) first.

8. Our responsibility

We work hard to keep the service running and safe, but it may sometimes be interrupted (for example network or GPS problems), and maps and time estimates are not always exact. To the extent the law allows, we are not responsible for indirect losses, and our responsibility for a ride or delivery is limited to the amount paid for it. Nothing in these terms removes rights you have under the laws of Nepal.

9. Changes and law

We may update these terms; the date above will change and important changes will be shown in the app. Continuing to use the service means you accept the updated terms. These terms are governed by the laws of Nepal.

10. Contact us

YatayatSewa — operated by Nepal Leadership Technology Pvt. Ltd.
Sindhuli, Nepal
Phone / WhatsApp: +977 9741667448
Email: admin@sindhulibazar.com
Website: sindhulibazar.com

YatayatSewa — the YatayatSewa Passenger and YatayatSewa Driver apps · Operated by Nepal Leadership Technology Pvt. Ltd. · Effective 6 October 2026

2. Your account

Give your real name and your own mobile number, and keep your password private. You are responsible for what happens on your account.

After several wrong passwords, logging in is paused for a short time to protect your account.

One account per person. We may suspend or close accounts that break these terms or are used for fraud.

3. Drivers and delivery riders

You must be 18 or older and hold a valid driving licence, vehicle registration and insurance for the vehicle you use, and keep them valid.

Our office checks your documents and calls you to confirm your phone number before approving your account. You can't go online or take jobs until approved, and approval can be withdrawn.

You are responsible for your vehicle, safe driving, following traffic law and treating passengers and customers with respect.

Rides: you collect the fare from the passenger and pay YatayatSewa a service fee — a percentage of each fare, shown in the app — by the deadline shown (normally weekly).

Deliveries: cash you collect from customers belongs to YatayatSewa and the shops, and must be handed in by the deadline shown (normally daily). Delivery pay is paid to you by the office.

If a payment is overdue, your account is paused for new jobs until you pay. Jobs already in hand can be finished. Payments are confirmed by the office; a payment marked "not received" is owed again.

Your location is recorded while you are online and during jobs, as described in the Privacy Policy, and the route you drive is used to calculate fares.

4. Fares and payment (passengers)

Before you book, the app shows an estimated fare based on the road distance, expected time and the current fare rules (for example night rates or rough-road areas).

The final fare is calculated from the route actually driven and the time taken, under the same rules you were shown when booking. It can differ from the estimate if the route or stops change. If a ride ends at the booked drop-off, the distance charged is never less than the planned road distance.

You pay the driver in cash or by QR at the end of the ride. Please check the fare in the app before paying.

You give the driver your pickup code at the start of the ride — only share it with your driver, in person.

8. Our responsibility